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Terms Of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website mypilula.com (the “Website”) and any purchases made through it.

The Website is operated by MyPilula, a company incorporated under the laws of Israel (the “Company”, “we”, “us”, or “our”).

By accessing or using the Website, you agree to be bound by these Terms.

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old
  • You have the legal capacity to enter into binding agreements
  • You are purchasing products for personal use only

3. Nature of Services and Medical Disclaimer

The Website provides access to pharmaceutical and health-related products.

  • We are not a medical provider
  • Information on the Website is for informational purposes only
  • It does not constitute medical advice

You should consult a licensed healthcare professional before using any product.

4. Orders and Contract Formation

  • All orders constitute an offer to purchase
  • Orders are accepted only upon:
    • Successful payment authorization
    • Internal verification
    • Shipment confirmation

We reserve the right to refuse or cancel any order at our discretion.

5. Pricing and Payment

  • Prices may change without notice
  • Payment must be made in full at checkout
  • You authorize us and our payment processors to charge your payment method

We reserve the right to correct pricing errors.

6. Fraud Prevention and Verification

We may request additional verification, including:

  • Identity verification
  • Payment method confirmation

Failure to comply may result in order cancellation.

7. Prescription and Regulated Products

Certain products may require:

  • A valid prescription
  • Medical review or questionnaire

We reserve the right to reject or cancel orders that do not meet regulatory requirements.

8. Shipping and Delivery

  • Delivery times are estimates only
  • We are not responsible for delays caused by:
    • Customs
    • Postal services
    • Local regulations

Risk of loss transfers to the customer upon shipment.

9. Customs, Duties, and Import Compliance

You are responsible for:

  • Ensuring the product is legal in your jurisdiction
  • Paying customs duties, taxes, and fees

Orders delayed, held, or seized by customs are not automatically eligible for refund unless returned to us.

10. Cancellations, Returns and Refunds

10.1 Order Cancellation (Before Shipment)

  • Orders may be canceled before shipment only
  • If canceled in time, a full refund will be issued
  • Once shipped, cancellation is not possible

10.2 Cancellation by the Company

We may cancel orders due to:

  • Fraud suspicion
  • Regulatory restrictions
  • Product unavailability
  • Payment issues

A full refund will be issued.

10.3 Returns Policy (Medical Safety Compliance)

Due to the nature of pharmaceutical and medical products:

  • All sales are final once shipped
  • Products cannot be returned except if:
    • Damaged upon arrival
    • Incorrect item delivered

10.4 Damaged or Incorrect Items

To qualify:

  • You must notify us within 7 days of delivery
  • Provide photo evidence

We will, at our discretion:

  • Replace the item, or
  • Issue a refund

10.5 Non-Delivery / Lost Shipments

If your order is not received:

  • Contact us within 30 days of estimated delivery
  • We will investigate with the carrier

If confirmed lost:

  • A replacement or refund will be issued

10.6 Refund Processing

  • Refunds are issued to the original payment method only
  • Processing time: 5–10 business days
  • Additional delays may depend on your bank or payment provider

10.7 Refused Deliveries

If you refuse delivery:

  • Shipping costs may be deducted
  • Refund is issued only after return is received

10.8 Customs-Related Returns

If an order is returned due to:

  • Failed delivery
  • Customs rejection

Refund will be issued only after the product is returned to us. Shipping costs may be deducted.

10.9 Chargebacks and Disputes

You agree to:

  • Contact us before initiating a chargeback
  • Provide an opportunity to resolve the issue

Abusive or fraudulent chargebacks may result in:

  • Account suspension
  • Refusal of future orders

11. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for:

  • Indirect or consequential damages
  • Delivery delays
  • Customs issues
  • Misuse of products

Our liability is limited to the amount paid for the order.

12. Product Use and Risk

You acknowledge that:

  • Products may carry risks and side effects
  • You are responsible for proper usage
  • You should consult a healthcare professional

13. Website Use

You agree not to:

  • Use the Website for unlawful purposes
  • Interfere with Website operation
  • Attempt unauthorized access

14. Intellectual Property

All content on the Website is owned by the Company and may not be used without permission.

15. Privacy

Use of the Website is subject to our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of the State of Israel.

17. Dispute Resolution

Before initiating legal or payment disputes, you agree to contact us to attempt resolution.

18. Modifications

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of changes.

19. Contact Information

For support or inquiries:

Email: service@mypilula.com